Policies / Returns Policy

  • All return goods must be authorised by Lee Brothers – Tuffwear™ prior to return. Goods returned must be accompanied by a copy of our Return Goods Authority, detailing invoice number, description of goods returned and reason for return.
  • Goods returned without prior authorization will be sent back at the customer’s cost.
  • ll returns are valid only if returned within 14 days of invoice date.
  • All OSP items must be returned within 5 days of invoice date. No claims for return goods will be accepted outside this period
  • Short deliveries or goods damaged must be claimed within 48 hours from invoice date in writing.
  • All returned goods must be in an unused condition with original packaging and swing-tag intact.
  • No return will be accepted or credit raised where goods are returned with inadequate packing, dirty, damaged, embroidered or goods that have been decorated in any way.
  • Any returns will be credited to your account, no refunds.
  • Unless goods returned have been incorrectly supplied/processed by the Company; damaged, lost in transit, the goods are faulty or defective as a result of poor workmanship or materials used:
    • The return freight cost will be the buyer’s own responsibility
    • A re-stocking fee of 10% will be applied.
  • Cancellation of orders must be in writing and must be requested before the items have been packed.
  • No returns or cancellations of Safety Products will be accepted once order has been processed unless items are incorrectly supplied or are faulty.
  • No returns will be accepted if we have sewn reflective tape or heat applied tape on any garments required by the customer. Please verify all sizes/styles etc before ordering sewing or heat applied tape on any garments.
  • Goods must be returned by your own arrangement unless they are faulty or incorrectly supplied which we will arrange the courier.

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